Make product manual answers easier to find
Help customers and support staff find the right instructions without searching long manuals.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Bot Source
Creates a source for a bot’s knowledge base.
Why this helps
Useful instructions stay buried in lengthy product documents, slowing down customer support and self-service.
- Make product instructions more searchable.
- Reduce time spent looking through long manuals.
- Support more consistent answers from approved documentation.
Setup
Build it in a few focused steps.
- 1Connect Affinda and Docsbot ai once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3Describe which product instructions to extract from Affinda results and add as a Docsbot source, including the intended bot.
- 4Select the webhook trigger and where run reports go.
- 5Test with one manual and verify that the source includes accurate instructions.
Questions about this workflow
Can this extract only troubleshooting steps?
State the desired sections in the prompt. The result depends on content Affinda returns and the automation's ability to identify those sections.
Can this use file-based manuals?
File sources require the Docsbot upload flow: get an upload URL, upload the file, then create the source with its file path. Confirm that the automation has access to the required file.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Affinda to Docsbot ai. A trigger fires from one place; an action lands in another.
Affinda triggers
Docsbot ai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Bot
Creates a bot within a team.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Capture Conversation Lead
Saves lead information in conversation metadata, whether or not the conversation exists.
Delete Bot
Permanently deletes a bot; this action cannot be undone.
Generate Conversation Ticket
Turns a Chat Agent conversation into a structured support ticket.
Create Bot Source
Creates a source for a bot’s knowledge base.
Get Bot Details
Retrieves details about a bot in a team.
Create Webhook
Creates a bot webhook subscription; its target must be publicly accessible and support HTTPS.
Get Team Details
Retrieves details about a team, including its members and settings.
Connect any two apps with Notis in the middle.
Affinda and Docsbot ai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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