Turn a candidate's callback request into a Dialpad follow-up
When a candidate explicitly asks for a callback, Notis can use the details returned from Affinda to create a Dialpad call center callback request.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create callback
Queues a callback request for an agent at a call center to handle.
Why this helps
A callback request buried in hiring paperwork can be missed while you move between document review and your phone system.
- Create a callback request from a clear candidate request.
- Avoid treating every parsed resume as permission to call.
- Surface missing phone numbers or call center details in the run report.
Setup
Build it in a few focused steps.
- 1Connect Affinda and Dialpad once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it for candidate callback requests.
- 3Describe the outcome: create a Dialpad call center callback only when a candidate explicitly requested one and a phone number is available; otherwise report why it was skipped.
- 4Choose the webhook trigger and select a channel for run reports.
- 5Test with one real example that includes a callback request and confirm the result in Dialpad.
Questions about this workflow
Will the workflow call every candidate whose resume is parsed?
No. The instruction should require an explicit callback request and a usable phone number before creating a callback.
What does Dialpad need for a callback?
The callback action requires a phone number and a designated Dialpad call center. The run should report missing details rather than invent them.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Affinda to Dialpad. A trigger fires from one place; an action lands in another.
Affinda triggers
Dialpad actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Access control policies listing
View a company's access control policies.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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Connect any two apps with Notis in the middle.
Affinda and Dialpad, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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