Respect customer requests to stop email surveys
Turn an explicit opt-out request into an immediate update to the Delighted unsubscribe list.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Unsubscribe Person
Permanently unsubscribes a person from all future email surveys.
Why this helps
Opt-out requests can be overlooked when they arrive during busy invoice or document workflows.
- Add the person to Delighted's email unsubscribe list.
- Use the email address and request status supplied to Notis.
- Make explicit opt-out follow-through part of the document workflow.
Setup
Build it in a few focused steps.
- 1Connect Affinda and Delighted once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis the outcome in plain language.
- 3Describe how to verify an explicit opt-out request and unsubscribe the supplied person.
- 4Choose the webhook trigger and where run reports should go.
- 5Test with one real opt-out request and check the Delighted result.
Questions about this workflow
Does unsubscribing also delete the person's data?
No. This action prevents future email surveys. Deleting a person is a separate action and removes associated data.
Can a parsed document alone trigger an unsubscribe?
Only when the request sent to the webhook identifies an explicit opt-out and includes the person's email address.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Affinda to Delighted. A trigger fires from one place; an action lands in another.
Affinda triggers
Delighted actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Person to Autopilot Email
Adds a person to automated email surveys or updates their profile details.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Person to Autopilot SMS
Adds a person to automated SMS surveys or updates their profile details.
Create or Update Person
Creates or updates a person and schedules a survey email.
Delete Pending Survey Requests
Cancels all pending survey requests for a person.
Delete Person
Permanently deletes a person and all associated data.
Get Autopilot Email Configuration
Retrieves the current email Autopilot configuration.
Get Autopilot SMS Configuration
Retrieves the current SMS Autopilot configuration.
List Autopilot SMS Memberships
Lists people enrolled in SMS Autopilot.
Connect any two apps with Notis in the middle.
Affinda and Delighted, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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