Stop pending surveys when a customer asks
Honor a customer's request to pause future survey emails without searching Delighted manually.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Delete Pending Survey Requests
Cancels all pending survey requests for a person.
Why this helps
A customer request can arrive while surveys are already scheduled, making manual cleanup easy to forget.
- Remove scheduled but unsent survey requests for a specified email.
- Act on a request supplied with the webhook.
- Reduce the chance of another scheduled survey going out after a request.
Setup
Build it in a few focused steps.
- 1Connect Affinda and Delighted once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis the outcome in plain language.
- 3Describe how to recognize a valid request and cancel pending surveys for the supplied email address.
- 4Choose the webhook trigger and where run reports should go.
- 5Test with one real request and confirm the pending surveys are removed.
Questions about this workflow
Does this permanently unsubscribe the person?
No. It deletes pending survey requests. Use Delighted's unsubscribe action for a request to stop all future email surveys.
Does invoice parsing detect a survey cancellation request?
No. Include the customer's request and email address in the webhook input.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Affinda to Delighted. A trigger fires from one place; an action lands in another.
Affinda triggers
Delighted actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Person to Autopilot Email
Adds a person to automated email surveys or updates their profile details.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Person to Autopilot SMS
Adds a person to automated SMS surveys or updates their profile details.
Create or Update Person
Creates or updates a person and schedules a survey email.
Delete Pending Survey Requests
Cancels all pending survey requests for a person.
Delete Person
Permanently deletes a person and all associated data.
Get Autopilot Email Configuration
Retrieves the current email Autopilot configuration.
Get Autopilot SMS Configuration
Retrieves the current SMS Autopilot configuration.
List Autopilot SMS Memberships
Lists people enrolled in SMS Autopilot.
Connect any two apps with Notis in the middle.
Affinda and Delighted, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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