Find the conversation context behind document questions
When an Affinda document review needs context, pull the relevant Chatbotkit messages into the review so the next decision is easier to make.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
List conversation messages
Retrieves messages from a conversation.
Why this helps
A question about a document often lacks the surrounding conversation needed to resolve it quickly.
- See the messages around a document-related question
- Reduce manual searching through conversation history
- Bring document and chat context into one review
Setup
Build it in a few focused steps.
- 1Connect Affinda and Chatbotkit once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it for document question review.
- 3Tell Notis to retrieve messages for the relevant Chatbotkit conversation and summarize context related to the Affinda document question.
- 4Choose the webhook trigger and select where run reports should go.
- 5Test with one real conversation ID and one document question.
Questions about this workflow
What must be available to retrieve messages?
The automation needs the relevant Chatbotkit conversation ID. Provide it in the webhook request or other available context.
Does this read every conversation automatically?
No. The action lists messages for a conversation, with pagination. The instruction should identify the conversation to inspect.
Does the action parse the document?
No. This workflow retrieves Chatbotkit messages. Use Affinda's available extracted details as context when they are provided.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Affinda to Chatbotkit. A trigger fires from one place; an action lands in another.
Affinda triggers
Chatbotkit actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Complete Conversation
Sends a message to a chatbot conversation and returns the bot's AI-generated reply.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Attach Dataset File
Attaches a file to a dataset as a source of knowledge content.
Create Integration
Creates a support integration for a chatbot to handle customer inquiries.
Authenticate Secret
Generates an authentication URL for a secret.
Create Skillset
Creates a reusable skillset that groups multiple skills.
Clone Blueprint
Clones a blueprint and its associated resources.
List Bots
Retrieves a paginated list of bots.
Clone Bot
Clones a bot with its settings and configuration.
Connect any two apps with Notis in the middle.
Affinda and Chatbotkit, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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