Keep chatbot FAQs aligned with changing documents
When source documents change, trigger an FAQ review and give Notis the update context. It can retrieve the bot's FAQs and highlight entries for a person to verify.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Get All FAQs
Retrieves the frequently asked questions associated with a bot.
Why this helps
A changed source document can leave related chatbot answers stale, while manually checking every FAQ is easy to defer.
- Retrieve FAQs when a document update warrants review.
- Use change context included in the webhook request to focus attention.
- Keep edits and final verification in human hands.
Setup
Build it in a few focused steps.
- 1Connect Affinda and Botsonic once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3Describe how to compare the provided document update context with the Botsonic FAQ list and flag items for review.
- 4Select the webhook trigger and choose where run reports should go.
- 5Test with one real document update and verify the flagged FAQs.
Questions about this workflow
Does Affinda provide the trigger event for this?
No Affinda trigger events are available here. Start the review with a Notis webhook and include document update context in the request.
Will this update FAQ answers automatically?
No. The available action retrieves FAQs. The workflow prepares a review so a person can decide what to change.
Can Notis tell which FAQ is stale?
Only when the supplied update context and returned FAQ data support that conclusion. Provide relevant document changes in the webhook request.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Affinda to Botsonic. A trigger fires from one place; an action lands in another.
Affinda triggers
Botsonic actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Bulk Upload Bot URLs
Adds or updates multiple URLs in a bot’s training data at once.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Starter Question
Creates a preset question and answer for users to select.
Delete Starter Question
Permanently deletes a starter question from a bot.
Delete Uploaded File
Permanently removes an uploaded file from a bot’s training data.
Get All Bot Data
Retrieves all files and resources associated with a bot.
Get All Bots
Retrieves the bots associated with your account.
Get All Conversations
Retrieves conversations related to a bot.
Get All FAQs
Retrieves the frequently asked questions associated with a bot.
Connect any two apps with Notis in the middle.
Affinda and Botsonic, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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