Create Agiled support tickets from customer documents
Turn document-based customer requests into tickets your team can follow up on.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Ticket
Creates a new support ticket.
Why this helps
A support request in a document can be overlooked before it becomes a trackable ticket.
- Convert supplied issue details into an Agiled ticket.
- Keep document-based requests visible to the support team.
- Surface missing required ticket information before ticket creation.
Setup
Build it in a few focused steps.
- 1Connect Affinda and Agiled once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis what to do from any channel.
- 3In one instruction, ask Notis to create an Agiled ticket from supplied issue details and flag required missing information.
- 4Pick the webhook trigger and choose where run reports go.
- 5Test with one real customer document example.
Questions about this workflow
What must be supplied for ticket creation?
Provide the ticket subject, message, priority, and user ID required by the Agiled action. Do not rely on the workflow to invent them.
Does Affinda provide a ticket trigger?
No Affinda trigger event is listed. A Notis webhook starts this workflow.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Affinda to Agiled. A trigger fires from one place; an action lands in another.
Affinda triggers
Agiled actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Expense
Creates a new expense.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Project
Creates a new project.
Create Task
Creates a new task.
Create Ticket
Creates a new support ticket.
Get Contacts
Retrieves contacts.
Get Currencies
Retrieves the available currencies.
Get Deals
Retrieves deals.
Get Employees
Retrieves employees.
Connect any two apps with Notis in the middle.
Affinda and Agiled, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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