Check feedback author details before follow-up
Make sure the team has the right customer context when a market insight prompts a follow-up on related feedback.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Retrieve User
Retrieves a user’s details.
Why this helps
Manual follow-up can stall when a team has a post reference but lacks reliable details about its author.
- Confirm the user profile from a valid identifier.
- Reduce mistaken or incomplete customer follow-up.
- Keep market context tied to the relevant feedback record.
Setup
Build it in a few focused steps.
- 1Connect Adyntel and Canny once in the Notis portal.
- 2Create an automation by telling Notis the outcome in plain language or using Automations, New Automation.
- 3Ask Notis to retrieve the Canny user from the supplied user identifier or email and summarize relevant profile details alongside the Adyntel finding, without exposing unrelated personal information.
- 4Choose the webhook trigger and select where run reports should go.
- 5Test with one real insight and a valid Canny user identifier.
Questions about this workflow
What identifier is needed?
The Canny action supports a Canny user id, app user id, or email. Provide exactly one identifier for the lookup.
Does this send a message to the user?
No. It retrieves user details to support internal review.
What if the supplied identifier is ambiguous?
The workflow should report that it could not confirm the user and avoid assuming a match.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Adyntel to Canny. A trigger fires from one place; an action lands in another.
Adyntel triggers
Canny actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Post Tag
Adds an existing tag to a post.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete User
Deletes a user and their comments and votes.
Change Post Status
Changes a post’s status and can notify voters.
Create Changelog Entry
Creates a changelog entry and can publish it or notify users.
Create Comment
Posts a new comment on a post.
Create or Update User
Creates a user or updates their existing profile.
Create Post
Creates a feature request or feedback post on a board.
Create Tag
Creates a tag for categorizing posts.
Connect any two apps with Notis in the middle.
Adyntel and Canny, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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