Stop a pending feedback request after a refund
When your refund process sends a webhook, clear pending Delighted survey requests for the affected customer.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Delete Pending Survey Requests
Cancels all pending survey requests for a person.
Why this helps
A scheduled survey can feel poorly timed if a customer's purchase has just been refunded.
- Remove pending survey requests for the person named in the webhook.
- Keep follow-up aligned with refund outcomes.
- Avoid manually finding and cancelling scheduled surveys.
Setup
Build it in a few focused steps.
- 1Connect Adtraction and Delighted once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a clear name and prompt.
- 3Tell Notis to delete pending Delighted survey requests when a refund webhook identifies a customer email address.
- 4Choose the Notis webhook trigger used by your existing refund process and select a channel for run reports.
- 5Test with one real refund example and review the run report.
Questions about this workflow
Does Adtraction expose a refund trigger here?
No Adtraction trigger events are listed. An existing process must send an HTTP request to the Notis webhook when the refund occurs.
Does this delete the person's Delighted account?
No. It deletes pending survey requests for the specified person. It does not delete the person or their response history.
What identifier does the action need?
The action is described as cancelling pending requests for a person and supports identifying the customer by email address.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Adtraction to Delighted. A trigger fires from one place; an action lands in another.
Adtraction triggers
Delighted actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Person to Autopilot Email
Adds a person to automated email surveys or updates their profile details.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Person to Autopilot SMS
Adds a person to automated SMS surveys or updates their profile details.
Create or Update Person
Creates or updates a person and schedules a survey email.
Delete Pending Survey Requests
Cancels all pending survey requests for a person.
Delete Person
Permanently deletes a person and all associated data.
Get Autopilot Email Configuration
Retrieves the current email Autopilot configuration.
Get Autopilot SMS Configuration
Retrieves the current SMS Autopilot configuration.
List Autopilot SMS Memberships
Lists people enrolled in SMS Autopilot.
Connect any two apps with Notis in the middle.
Adtraction and Delighted, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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