Route campaign support feedback into Dynamics cases
Turn an incoming campaign question or issue into a case your support team can triage and track.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Case
Create a new case.
Why this helps
Campaign feedback can be overlooked when it arrives outside the team's usual support intake path.
- Create a Dynamics case from submitted support details.
- Preserve the feedback context provided with the request.
- Give support a trackable record for triage.
Setup
Build it in a few focused steps.
- 1Connect Adrapid and Dynamics 365 once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3Tell Notis to create a Dynamics case from the campaign support feedback in the incoming request.
- 4Choose the webhook trigger and select where run reports should go.
- 5Test with one real support feedback example.
Questions about this workflow
Does Adrapid send feedback events directly?
No Adrapid trigger events are listed. A Notis webhook starts this workflow when it receives an HTTP request.
Can Notis infer missing case details?
The workflow should use details supplied in the request. Include the information your team needs for case intake.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Adrapid to Dynamics365. A trigger fires from one place; an action lands in another.
Adrapid triggers
Dynamics365 actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get all invoices action
View all invoices.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Annotation
Creates a text or attachment note, optionally linked to a supported record.
Create Account
Create a new account record.
Create Email Activity
Creates and stores a draft email activity without sending the email.
Create Case
Create a new case.
Create Product
Creates a catalog product and returns its selected representation.
Create Contact
Create a new contact.
Create Product Price List Item
Adds an existing product and unit to an existing price list.
Connect any two apps with Notis in the middle.
Adrapid and Dynamics365, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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