Cancel pending surveys when an address changes
Keep survey timing aligned with the latest delivery details.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Delete Pending Survey Requests
Cancels all pending survey requests for a person.
Why this helps
A pending survey can arrive during a shipping correction and confuse the customer.
- Stop stale survey requests
- Use the exact person identifier from the source payload
- Keep outreach aligned with operational changes
Setup
Build it in a few focused steps.
- 1Connect Addresszen and Delighted once.
- 2Create an automation named cancel-pending-surveys-address-change.
- 3Tell Notis that the supplied Addresszen webhook contains a confirmed address-change event and the exact Delighted email to use, and that all pending survey requests for that person should be deleted.
- 4Choose the Notis webhook trigger and report channel, then test with one real address-change payload.
Questions about this workflow
Does this delete completed responses?
No. The action removes pending scheduled survey requests for the specified person.
Can it cancel requests for a whole segment?
No. The payload must identify one exact person for the supported action.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Addresszen to Delighted. A trigger fires from one place; an action lands in another.
Addresszen triggers
Delighted actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Person to Autopilot Email
Adds a person to automated email surveys or updates their profile details.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Person to Autopilot SMS
Adds a person to automated SMS surveys or updates their profile details.
Create or Update Person
Creates or updates a person and schedules a survey email.
Delete Pending Survey Requests
Cancels all pending survey requests for a person.
Delete Person
Permanently deletes a person and all associated data.
Get Autopilot Email Configuration
Retrieves the current email Autopilot configuration.
Get Autopilot SMS Configuration
Retrieves the current SMS Autopilot configuration.
List Autopilot SMS Memberships
Lists people enrolled in SMS Autopilot.
Connect any two apps with Notis in the middle.
Addresszen and Delighted, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Delighted.