Verify subscriber status when a device issue is escalated
See whether a subscriber is active while reviewing an incoming device escalation.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Verify Subscriber
Checks a subscriber’s status using their email username or subscriber ID.
Why this helps
Support teams can lose time checking a subscriber's status separately from the device issue that prompted the escalation.
- Verify a supplied subscriber email or ID with DPD.
- Keep the verification result with the incoming escalation report.
- Flag missing identifiers or inconclusive matches for manual review.
Setup
Build it in a few focused steps.
- 1Connect Adafruit IO and DPD once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Tell Notis to verify the DPD subscriber identified in each escalation and report the status with the device context.
- 4Choose the webhook trigger and where run reports should go.
- 5Send one real escalation containing a subscriber email or ID to test the workflow.
Questions about this workflow
What identifier does the verification need?
Provide either the subscriber's email address or subscriber ID in the escalation context.
Will this reactivate an inactive subscriber?
No. The available DPD action checks subscription status and does not change it.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Adafruit IO to Dpd2. A trigger fires from one place; an action lands in another.
Adafruit IO triggers
Dpd2 actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Storefront
Retrieve details about a storefront.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List DPD Customers (Filtered)
Lists DPD customers with optional filters.
List DPD Purchases
List purchases made through your account.
List Storefronts
List all storefronts in your account.
List Subscribers
List subscribers for a storefront.
DPD: Ping API
Check the API status and connectivity.
Verify DPD IPN Notification
Verifies whether an IPN notification came from DPD.
Verify Subscriber
Checks a subscriber’s status using their email username or subscriber ID.
Connect any two apps with Notis in the middle.
Adafruit IO and Dpd2, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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