Give device issues a clear support trail
When a connected device issue needs support, turn the supplied report into a ticket so it can be reviewed and tracked.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Ticket
Creates a new support ticket.
Why this helps
Support-worthy device issues can be lost among telemetry unless someone manually turns them into a ticket.
- Create a support ticket from an incoming device issue report.
- Keep the issue description and supplied context together in Agiled.
- Avoid creating a ticket when required information is missing.
Setup
Build it in a few focused steps.
- 1Connect Adafruit IO and Agiled once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Tell Notis to create an Agiled ticket for support-worthy reports when subject, message, priority, and user ID are present.
- 4Choose the webhook trigger and select where run reports should go.
- 5Test with one real issue payload containing the required ticket details.
Questions about this workflow
Which ticket details are required?
The action description calls for subject, message, priority, and user ID. Include these in the request or provide them through your instruction.
Can Notis infer the affected customer from a device ID?
Only if your payload or instruction provides a reliable link between that device and the Agiled user ID. Do not rely on an unstated lookup.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Adafruit IO to Agiled. A trigger fires from one place; an action lands in another.
Adafruit IO triggers
Agiled actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Expense
Creates a new expense.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Project
Creates a new project.
Create Task
Creates a new task.
Create Ticket
Creates a new support ticket.
Get Contacts
Retrieves contacts.
Get Currencies
Retrieves the available currencies.
Get Deals
Retrieves deals.
Get Employees
Retrieves employees.
Connect any two apps with Notis in the middle.
Adafruit IO and Agiled, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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