Get delivery details ready for a customer reply
When a delivery question arrives, retrieve the matching job details and prepare a clear status summary for your next response.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Get Job By Query
Retrieves a delivery or collection job by its order number.
Why this helps
Switching between contact context and delivery tracking slows down simple customer answers.
- Retrieve a job using its DO number.
- Prepare a status summary before responding.
- Flag requests with missing or ambiguous identifiers.
Setup
Build it in a few focused steps.
- 1Connect ActiveTrail and Detrack once in the Notis portal.
- 2Create an automation and name it.
- 3Tell Notis to use the webhook request and specified ActiveTrail context to identify a DO number, retrieve the Detrack job, and summarize its status without sending a reply.
- 4Choose the webhook trigger and where run reports should go.
- 5Test with one real request that includes a known DO number.
Questions about this workflow
Will this workflow reply to the customer?
No. It retrieves job details and prepares information for you to use in a reply.
Does the lookup require a date?
The query lookup uses the DO number. If you have the job date, you can instead ask Notis to use the Detrack lookup that requires both DO number and date.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link ActiveTrail to Detrack. A trigger fires from one place; an action lands in another.
ActiveTrail triggers
Detrack actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Collection
Add a pickup job.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete All Collections
Delete all collection jobs for a specific date.
Bulk Create Depots
Creates multiple depots, each with a name and geocodable address.
Delete All Deliveries
Delete all delivery jobs for a specific date.
Create Depot
Creates a depot as a starting or ending point for delivery routes.
Delete Delivery
Delete one or more delivery jobs.
Edit Delivery
Update details of existing delivery jobs.
Search
Find deliveries, collections, or vehicles matching your search.
Connect any two apps with Notis in the middle.
ActiveTrail and Detrack, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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