Stop queued Delighted surveys for a suppressed contact
Clear future survey requests when a contact should no longer receive them.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Delete Pending Survey Requests
Cancels all pending survey requests for a person.
Why this helps
A contact can be suppressed after a survey is already queued, leaving an easy to miss cleanup step.
- Remove all pending scheduled survey requests for a person.
- Handle a suppression cleanup step from an incoming webhook request.
- Avoid leaving queued surveys behind after an eligibility change.
Setup
Build it in a few focused steps.
- 1Connect ActiveTrail and Delighted once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3Tell Notis to delete all pending Delighted survey requests for the email address in a confirmed suppression request.
- 4Choose the webhook trigger and report channel, then test with one real request for an address with a pending survey.
Questions about this workflow
Does this cancel surveys that have already been sent?
No. The action removes pending requests that are scheduled but not yet sent.
What identifier is needed?
The action is described as operating for a specific email address, so the request needs to include that person's email.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link ActiveTrail to Delighted. A trigger fires from one place; an action lands in another.
ActiveTrail triggers
Delighted actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Person to Autopilot Email
Adds a person to automated email surveys or updates their profile details.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Person to Autopilot SMS
Adds a person to automated SMS surveys or updates their profile details.
Create or Update Person
Creates or updates a person and schedules a survey email.
Delete Pending Survey Requests
Cancels all pending survey requests for a person.
Delete Person
Permanently deletes a person and all associated data.
Get Autopilot Email Configuration
Retrieves the current email Autopilot configuration.
Get Autopilot SMS Configuration
Retrieves the current SMS Autopilot configuration.
List Autopilot SMS Memberships
Lists people enrolled in SMS Autopilot.
Connect any two apps with Notis in the middle.
ActiveTrail and Delighted, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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