Keep email survey opt-outs in sync with Delighted
Make an opt-out meaningful across your feedback workflow with one webhook driven action.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Unsubscribe Person
Permanently unsubscribes a person from all future email surveys.
Why this helps
An opt-out recorded in one system can be missed when survey invitations are managed somewhere else.
- Unsubscribe a person from future Delighted email surveys.
- Use a webhook request as the handoff from an ActiveTrail opt-out process.
- Reduce the chance of sending surveys after an opt-out.
Setup
Build it in a few focused steps.
- 1Connect ActiveTrail and Delighted once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3Tell Notis to unsubscribe the person in Delighted when an incoming request confirms their email survey opt-out.
- 4Choose the webhook trigger, select a report channel, and test with one real opt-out request.
Questions about this workflow
Does this remove the person from Delighted?
No. The selected action unsubscribes the person from future email surveys. It does not delete their profile or survey history.
What starts the automation?
A Notis webhook request starts it. The sender must provide the opt-out details to that endpoint.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link ActiveTrail to Delighted. A trigger fires from one place; an action lands in another.
ActiveTrail triggers
Delighted actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Person to Autopilot Email
Adds a person to automated email surveys or updates their profile details.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Person to Autopilot SMS
Adds a person to automated SMS surveys or updates their profile details.
Create or Update Person
Creates or updates a person and schedules a survey email.
Delete Pending Survey Requests
Cancels all pending survey requests for a person.
Delete Person
Permanently deletes a person and all associated data.
Get Autopilot Email Configuration
Retrieves the current email Autopilot configuration.
Get Autopilot SMS Configuration
Retrieves the current SMS Autopilot configuration.
List Autopilot SMS Memberships
Lists people enrolled in SMS Autopilot.
Connect any two apps with Notis in the middle.
ActiveTrail and Delighted, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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