Bring campaign replies into the right Canny discussion
Keep customer context alongside the feedback post it relates to.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Comment
Posts a new comment on a post.
Why this helps
A useful reply can be hard to connect to an existing product discussion when context is split across tools.
- Keep relevant campaign context with an existing discussion.
- Summarize a reply into a focused comment.
- Avoid manually switching between email and feedback threads.
Setup
Build it in a few focused steps.
- 1Connect ActiveTrail and Canny once in the Notis portal.
- 2Create an automation in the portal or tell Notis what outcome you want from any channel.
- 3Ask Notis to summarize submitted replies and comment on the matching post when the post and author identifiers are available.
- 4Choose the Notis webhook trigger and send the reply plus matching identifiers to its HTTP endpoint.
- 5Choose a report channel, then test with one real reply and post.
Questions about this workflow
What information is needed to create the comment?
Canny's Create Comment action requires the author ID and post ID. Include them in the webhook request or have Notis find them from available information.
Will this create a new Canny post?
No. This workflow adds a comment to an existing post. Use a post-creation workflow when there is no matching discussion.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link ActiveTrail to Canny. A trigger fires from one place; an action lands in another.
ActiveTrail triggers
Canny actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Post Tag
Adds an existing tag to a post.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete User
Deletes a user and their comments and votes.
Change Post Status
Changes a post’s status and can notify voters.
Create Changelog Entry
Creates a changelog entry and can publish it or notify users.
Create Comment
Posts a new comment on a post.
Create or Update User
Creates a user or updates their existing profile.
Create Post
Creates a feature request or feedback post on a board.
Create Tag
Creates a tag for categorizing posts.
Connect any two apps with Notis in the middle.
ActiveTrail and Canny, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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