Catch unanswered Docsbot questions in a regular review
Turn missed answers into a manageable review list so knowledge gaps are less likely to disappear into chat history.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
List Questions
Lists the questions asked of a bot.
Why this helps
Unanswered customer questions can remain buried in bot history until someone remembers to inspect them.
- Bring unanswered questions into a recurring review.
- Group repeated or related questions for easier documentation follow up.
- Reduce the chance that unresolved customer needs are overlooked.
Setup
Build it in a few focused steps.
- 1Connect Docsbot in the Notis portal.
- 2Create an automation from Automations, New Automation, or tell Notis in plain language from any channel.
- 3Describe that the selected bot's question history should be reviewed for unanswered questions and summarized into a follow up list.
- 4Pick a recurring schedule and choose where run reports should go.
- 5Test with one real bot and confirm the summary reflects the questions returned.
Questions about this workflow
Can this add missing answers to the bot automatically?
This workflow reviews question history only. Updating the knowledge base requires a separate source update after the missing information is prepared.
Can the review cover all bots?
The listed action retrieves questions for a specific bot. Identify the bot to review in your instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link ActiveMerge to Docsbot ai. A trigger fires from one place; an action lands in another.
ActiveMerge triggers
Docsbot ai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Bot
Creates a bot within a team.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Capture Conversation Lead
Saves lead information in conversation metadata, whether or not the conversation exists.
Delete Bot
Permanently deletes a bot; this action cannot be undone.
Generate Conversation Ticket
Turns a Chat Agent conversation into a structured support ticket.
Create Bot Source
Creates a source for a bot’s knowledge base.
Get Bot Details
Retrieves details about a bot in a team.
Create Webhook
Creates a bot webhook subscription; its target must be publicly accessible and support HTTPS.
Get Team Details
Retrieves details about a team, including its members and settings.
Connect any two apps with Notis in the middle.
ActiveMerge and Docsbot ai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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