Apply an email survey opt-out from a webhook
Record a customer's clear preference promptly when your workflow receives an opt-out request.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Unsubscribe Person
Permanently unsubscribes a person from all future email surveys.
Why this helps
A feedback preference can get lost when it arrives through a document workflow or a connected backend.
- Apply an explicit email survey opt-out.
- Use the person's email supplied with the request.
- Keep preference handling tied to the incoming event.
Setup
Build it in a few focused steps.
- 1Connect ActiveMerge and Delighted once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Describe that an explicit survey opt-out webhook should unsubscribe the person identified by email from Delighted email surveys.
- 4Pick the webhook trigger and choose where run reports should go.
- 5Test with one real opt-out request and review the run report.
Questions about this workflow
Does the action unsubscribe from SMS surveys too?
The listed action unsubscribes a person from future email surveys.
What should trigger the webhook?
Send the request only when your workflow has received an explicit opt-out preference, and include the person's email.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link ActiveMerge to Delighted. A trigger fires from one place; an action lands in another.
ActiveMerge triggers
Delighted actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Person to Autopilot Email
Adds a person to automated email surveys or updates their profile details.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Person to Autopilot SMS
Adds a person to automated SMS surveys or updates their profile details.
Create or Update Person
Creates or updates a person and schedules a survey email.
Delete Pending Survey Requests
Cancels all pending survey requests for a person.
Delete Person
Permanently deletes a person and all associated data.
Get Autopilot Email Configuration
Retrieves the current email Autopilot configuration.
Get Autopilot SMS Configuration
Retrieves the current SMS Autopilot configuration.
List Autopilot SMS Memberships
Lists people enrolled in SMS Autopilot.
Connect any two apps with Notis in the middle.
ActiveMerge and Delighted, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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