Stop pending surveys after a document cancellation
Keep scheduled feedback requests aligned with a changed document workflow.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Delete Pending Survey Requests
Cancels all pending survey requests for a person.
Why this helps
A survey that remains scheduled after a cancellation can create confusing or poorly timed outreach.
- Remove pending survey requests after a cancellation.
- Use an explicit cancellation event as the decision point.
- Avoid manually tracking scheduled surveys for affected people.
Setup
Build it in a few focused steps.
- 1Connect ActiveMerge and Delighted once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Describe that a cancellation webhook should delete pending Delighted survey requests for the person identified by email.
- 4Pick the webhook trigger and choose where run reports should go.
- 5Test with one real cancellation webhook and review the run report.
Questions about this workflow
Does this delete survey responses already received?
No. The action removes pending survey requests that have not yet been sent.
What identifier is required?
The webhook needs to identify the person by email address so Delighted can remove their pending requests.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link ActiveMerge to Delighted. A trigger fires from one place; an action lands in another.
ActiveMerge triggers
Delighted actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Person to Autopilot Email
Adds a person to automated email surveys or updates their profile details.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Person to Autopilot SMS
Adds a person to automated SMS surveys or updates their profile details.
Create or Update Person
Creates or updates a person and schedules a survey email.
Delete Pending Survey Requests
Cancels all pending survey requests for a person.
Delete Person
Permanently deletes a person and all associated data.
Get Autopilot Email Configuration
Retrieves the current email Autopilot configuration.
Get Autopilot SMS Configuration
Retrieves the current SMS Autopilot configuration.
List Autopilot SMS Memberships
Lists people enrolled in SMS Autopilot.
Connect any two apps with Notis in the middle.
ActiveMerge and Delighted, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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