Record document-email unsubscribe requests correctly
When a customer requests to unsubscribe from a specific delivery, send a webhook with the required delivery context and let Notis record the request in Customer.io.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Unsubscribe from Delivery
Unsubscribes a person from email by setting their unsubscribed status to true.
Why this helps
A delivery-specific unsubscribe request can be missed or recorded without the delivery context needed to attribute it.
- Route a request to the delivery-specific unsubscribe action.
- Keep the delivery context attached to the request.
- Reduce manual handling of preference requests.
Setup
Build it in a few focused steps.
- 1Connect ActiveMerge and Customer.io once in the Notis portal.
- 2Create an automation and describe how to handle a delivery-specific unsubscribe request.
- 3Choose the webhook trigger and include the person and required delivery context.
- 4Choose where Notis should send run reports.
- 5Test with one real request and verify Customer.io records it as intended.
Questions about this workflow
Can this unsubscribe a person without delivery context?
This action is for unsubscribe requests attributed to a specific delivery. Provide the required context and credentials for the action.
Does this change a Customer.io profile's global suppression status?
No. It uses the delivery unsubscribe action, which is distinct from suppressing a profile.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link ActiveMerge to Customerio. A trigger fires from one place; an action lands in another.
ActiveMerge triggers
Customerio actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Suppress Customer Profile
Permanently deletes a customer profile and prevents it from being added again; this action is irreversible.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Person to Group
Adds a person to a group, linking them to an organization, account, or project.
Get Integrations
Lists the integrations configured in your workspace.
Create Profile Alias
Merges one profile into another, moving its data to the canonical profile.
Get Messages
Retrieves messages sent from your workspace and their delivery metrics.
Get Segment Details
Retrieves details about a specific segment.
Get Segment Membership
Retrieves the people in a specific segment.
Get Segments
Lists the segments in your workspace.
Connect any two apps with Notis in the middle.
ActiveMerge and Customerio, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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