Add customer context to existing Canny posts
When a new form adds useful context to an existing request, let Notis attach it as a Canny comment.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Comment
Posts a new comment on a post.
Why this helps
New evidence about a request can be lost when teams do not reconnect it to the original discussion.
- Keep follow-up evidence with the related discussion.
- Summarize lengthy context into a readable comment.
- Avoid creating another post when the existing post is known.
Setup
Build it in a few focused steps.
- 1Connect ActiveMerge and Canny once in Notis.
- 2Create an automation from the portal or tell Notis in any channel.
- 3Describe when to comment and provide the post identifier with the submission.
- 4Pick the webhook trigger and choose where run reports should go.
- 5Test with one real submission and a known post identifier.
Questions about this workflow
What does this action need?
Canny's Create Comment action needs the author ID and post ID. Provide the needed identifiers in the webhook data or instruction.
Will Notis find the matching post automatically?
The webhook can provide a known post ID, or your instruction can ask Notis to look up a match using available Canny data.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link ActiveMerge to Canny. A trigger fires from one place; an action lands in another.
ActiveMerge triggers
Canny actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Post Tag
Adds an existing tag to a post.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete User
Deletes a user and their comments and votes.
Change Post Status
Changes a post’s status and can notify voters.
Create Changelog Entry
Creates a changelog entry and can publish it or notify users.
Create Comment
Posts a new comment on a post.
Create or Update User
Creates a user or updates their existing profile.
Create Post
Creates a feature request or feedback post on a board.
Create Tag
Creates a tag for categorizing posts.
Connect any two apps with Notis in the middle.
ActiveMerge and Canny, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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