Catch new discussion on customer feedback cases
Schedule a check of selected Canny discussions so useful customer context does not get buried in comments.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
List Comments
Retrieves comments, ordered from newest to oldest.
Why this helps
Long comment threads make it difficult to see what changed since the last time a case was reviewed.
- Review comments on selected posts in a recurring pass.
- Ask Notis to summarize only relevant new context.
- Keep a report of discussions that need a human follow-up.
Setup
Build it in a few focused steps.
- 1Connect ActiveMerge and Canny once in Notis.
- 2Create an automation from the portal or tell Notis in any channel.
- 3Describe which posts or cases to review and what comment changes matter.
- 4Pick a recurring schedule and choose where run reports should go.
- 5Test with one real post and its comments.
Questions about this workflow
Does this action create a comment?
No. It lists comments for review. This workflow reports findings rather than adding a comment.
Can it compare against an earlier review?
Only if the prior baseline or review history is available to Notis. Otherwise, specify a time window or provide the baseline.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link ActiveMerge to Canny. A trigger fires from one place; an action lands in another.
ActiveMerge triggers
Canny actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Post Tag
Adds an existing tag to a post.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete User
Deletes a user and their comments and votes.
Change Post Status
Changes a post’s status and can notify voters.
Create Changelog Entry
Creates a changelog entry and can publish it or notify users.
Create Comment
Posts a new comment on a post.
Create or Update User
Creates a user or updates their existing profile.
Create Post
Creates a feature request or feedback post on a board.
Create Tag
Creates a tag for categorizing posts.
Connect any two apps with Notis in the middle.
ActiveMerge and Canny, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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