Convert Campaign-Originated Support Requests Into Tickets
Give a support request a structured next step when a campaign conversation needs help beyond marketing follow-up.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Generate Conversation Ticket
Turns a Chat Agent conversation into a structured support ticket.
Why this helps
A support issue raised in a campaign conversation can require a separate ticket, and reconstructing its context takes time.
- Convert an existing chat agent conversation into a structured support ticket.
- Keep campaign-originated support issues from falling through the cracks.
- Reduce time spent restating a request for the support team.
Setup
Build it in a few focused steps.
- 1Connect Active Campaign and Docsbot ai once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it for the support handoff.
- 3Tell Notis to generate a DocsBot ticket from the existing conversation when the incoming request includes the conversation context.
- 4Pick the webhook trigger and choose where run reports should go.
- 5Test with one real conversation example and review the run report.
Questions about this workflow
Can the automation create a ticket from any campaign contact?
The DocsBot action generates a ticket from a chat agent conversation. The incoming request needs to identify an existing conversation for the action to use.
Does Active Campaign provide a native trigger for this?
No Active Campaign trigger events are listed here. Use a Notis webhook request sent by an external tool or custom backend.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Active campaign to Docsbot ai. A trigger fires from one place; an action lands in another.
Active campaign triggers
Docsbot ai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Bot
Creates a bot within a team.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Capture Conversation Lead
Saves lead information in conversation metadata, whether or not the conversation exists.
Delete Bot
Permanently deletes a bot; this action cannot be undone.
Generate Conversation Ticket
Turns a Chat Agent conversation into a structured support ticket.
Create Bot Source
Creates a source for a bot’s knowledge base.
Get Bot Details
Retrieves details about a bot in a team.
Create Webhook
Creates a bot webhook subscription; its target must be publicly accessible and support HTTPS.
Get Team Details
Retrieves details about a team, including its members and settings.
Connect any two apps with Notis in the middle.
Active campaign and Docsbot ai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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