Resolve duplicate Customer.io identities from ActiveCampaign
When a contact's identifiers change, consolidate the profiles into the verified canonical identity.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Profile Alias
Merges one profile into another, moving its data to the canonical profile.
Why this helps
Duplicate identities can split a person's history and make follow-up less reliable.
- Consolidate profiles when both identifiers are verified.
- Move data from the previous identity to the canonical profile.
- Reduce fragmented customer history caused by duplicate identities.
Setup
Build it in a few focused steps.
- 1Connect ActiveCampaign and Customer.io once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3Instruct Notis to create an alias only when the incoming update clearly identifies both the previous and canonical profile identifiers.
- 4Choose the webhook trigger and send verified identity changes to the Notis HTTP endpoint.
- 5Choose where run reports go, then test with one confirmed duplicate identity.
Questions about this workflow
What does creating an alias do?
The listed action moves data from the previous_id profile to the user_id profile, consolidating them into one canonical profile.
Should this run on every contact update?
No. Use it only when the incoming update verifies that two identifiers belong to the same person and provides both identifiers.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Active campaign to Customerio. A trigger fires from one place; an action lands in another.
Active campaign triggers
Customerio actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Suppress Customer Profile
Permanently deletes a customer profile and prevents it from being added again; this action is irreversible.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Person to Group
Adds a person to a group, linking them to an organization, account, or project.
Get Integrations
Lists the integrations configured in your workspace.
Create Profile Alias
Merges one profile into another, moving its data to the canonical profile.
Get Messages
Retrieves messages sent from your workspace and their delivery metrics.
Get Segment Details
Retrieves details about a specific segment.
Get Segment Membership
Retrieves the people in a specific segment.
Get Segments
Lists the segments in your workspace.
Connect any two apps with Notis in the middle.
Active campaign and Customerio, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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