Handle an Order That Has Not Started Transcription
Send Notis the file identifier and cancellation reason when an order needs review, then request cancellation if no work has been done.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Cancel and Refund Audio File
Cancels an audio file order and issues a refund if eligible.
Why this helps
An order created by mistake can take attention away from planned work while someone figures out whether it can still be cancelled.
- Start a cancellation request from an incoming HTTP request.
- Keep the relevant file identifier and reason together for review.
- Use the action for pre-processing, audio processing, or error states where no work has been done.
Setup
Build it in a few focused steps.
- 1Connect your Notis account to Castingwords once in the portal.
- 2Create an automation in Automations, New Automation, and name it for order cancellation requests.
- 3Tell Notis to review the provided file identifier and request cancellation only when no transcription work has been done.
- 4Choose the webhook trigger and select where run reports should go.
- 5Test with one real eligible order and review the result and refund status in the run report.
Questions about this workflow
Will every cancellation result in a refund?
A refund is issued if applicable. The action is for cases where no transcription work has been done, including pre-processing, audio processing, or error states.
Can this cancel an order after transcription work has started?
This action is intended for orders with no transcription work done. Do not use it for a file that has already received transcription work.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Active campaign to Castingwords. A trigger fires from one place; an action lands in another.
Active campaign triggers
Castingwords actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Cancel and Refund Audio File
Cancels an audio file order and issues a refund if eligible.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Prepay Balance
Retrieves the current account prepay balance.
Get registered webhook URL
Retrieves the webhook URL registered for account notifications.
Get Transcript
Retrieves a completed audio transcription in the requested format.
Order Transcript
Creates a transcription order for audio or video files.
Order Upgrades
Orders an upgrade for a completed audio transcription.
Register Webhook
Registers a webhook to receive event notifications.
List Available SKUs
Lists available transcription services and their prices.
Connect any two apps with Notis in the middle.
Active campaign and Castingwords, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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