Bring customer context into ongoing Canny discussions
Give product discussions the customer context they need without adding another manual review task.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Create Comment
Posts a new comment on a post.
Why this helps
A feedback discussion can miss important customer context that remains in a separate marketing record.
- Add relevant context to an existing product discussion.
- Keep follow-up visible alongside the feedback.
- Reduce repeated searching across customer records.
Setup
Build it in a few focused steps.
- 1Connect ActiveCampaign and Canny once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Tell Notis to add a comment only when relevant new context is available and the required author and post identifiers are present.
- 4Pick a recurring Notis schedule and choose where run reports should go.
- 5Test with one real context update and review the resulting comment.
Questions about this workflow
What is required to create a comment?
The listed Canny action requires the author ID and post ID.
How should the workflow avoid unhelpful comments?
Ask Notis to comment only when there is relevant new context, and give it criteria for what qualifies. Notis can only evaluate information it can access.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Active campaign to Canny. A trigger fires from one place; an action lands in another.
Active campaign triggers
Canny actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Post Tag
Adds an existing tag to a post.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete User
Deletes a user and their comments and votes.
Change Post Status
Changes a post’s status and can notify voters.
Create Changelog Entry
Creates a changelog entry and can publish it or notify users.
Create Comment
Posts a new comment on a post.
Create or Update User
Creates a user or updates their existing profile.
Create Post
Creates a feature request or feedback post on a board.
Create Tag
Creates a tag for categorizing posts.
Connect any two apps with Notis in the middle.
Active campaign and Canny, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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