Turn Acculynx callback requests into Dialpad calls
Capture a new lead in Acculynx and have Notis request a Dialpad call, so the next conversation does not depend on remembering to switch apps.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create callback
Queues a callback request for an agent at a call center to handle.
Why this helps
A lead can be recorded in Acculynx while the callback request gets lost between project work and phone follow-up.
- Reduces manual handoffs between lead tracking and calling.
- Keeps callback requests moving while you focus on the next task.
- Uses the phone number and call center details included in the webhook request.
Setup
Build it in a few focused steps.
- 1Connect Acculynx and Dialpad once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a clear name.
- 3Tell Notis to create a Dialpad callback for a new Acculynx lead only when the request includes a callback phone number and the required call center details.
- 4Choose the Notis webhook trigger and choose where run reports should go.
- 5Send one real example webhook request and review the run report.
Questions about this workflow
Does Acculynx provide a trigger event for this workflow?
No Acculynx trigger event is listed here. A Notis webhook starts the automation when an external tool sends it an HTTP request.
What information does the callback need?
The request needs the lead's phone number and the call center details required by Dialpad. Confirm those values are available in the request before relying on the workflow.
Does this guarantee the lead is called immediately?
It creates a callback request through Dialpad. Whether and when the call is placed depends on the call center and Dialpad's callback handling.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Acculynx to Dialpad. A trigger fires from one place; an action lands in another.
Acculynx triggers
Dialpad actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Access control policies listing
View a company's access control policies.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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Connect any two apps with Notis in the middle.
Acculynx and Dialpad, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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