Pause pending surveys when an Acculynx job goes on hold
Send a hold notification with the customer's email to Notis, and clear their not-yet-sent Delighted survey requests.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Delete Pending Survey Requests
Cancels all pending survey requests for a person.
Why this helps
A scheduled survey can be poorly timed when a job is paused or a customer situation changes.
- Remove pending survey requests for the specified person.
- React to job status information delivered to a webhook.
- Reduce the chance of an ill-timed follow-up.
Setup
Build it in a few focused steps.
- 1Connect Acculynx and Delighted once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3Tell Notis to delete pending Delighted survey requests for the person identified by the supplied email when a job hold is reported.
- 4Choose the webhook trigger and arrange for hold notifications to reach Notis.
- 5Choose a report channel, then test with one real hold notification and verify the pending requests.
Questions about this workflow
Does this delete the customer from Delighted?
No. It deletes pending survey requests for a person. It does not delete the person or their existing survey history.
What identifies the person?
The action is for a specific email address, so include the customer's email in the webhook request.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Acculynx to Delighted. A trigger fires from one place; an action lands in another.
Acculynx triggers
Delighted actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Person to Autopilot Email
Adds a person to automated email surveys or updates their profile details.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Person to Autopilot SMS
Adds a person to automated SMS surveys or updates their profile details.
Create or Update Person
Creates or updates a person and schedules a survey email.
Delete Pending Survey Requests
Cancels all pending survey requests for a person.
Delete Person
Permanently deletes a person and all associated data.
Get Autopilot Email Configuration
Retrieves the current email Autopilot configuration.
Get Autopilot SMS Configuration
Retrieves the current SMS Autopilot configuration.
List Autopilot SMS Memberships
Lists people enrolled in SMS Autopilot.
Connect any two apps with Notis in the middle.
Acculynx and Delighted, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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