Carry customer email opt-outs into Delighted
Honor a customer's request by sending the request and email to Notis for a Delighted unsubscribe action.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Unsubscribe Person
Permanently unsubscribes a person from all future email surveys.
Why this helps
Opt-out requests need to reach the survey system promptly to avoid unwanted email surveys.
- Apply an email survey unsubscribe from a webhook request.
- Keep the customer's email request connected to feedback operations.
- Reduce manual handoffs for opt-outs.
Setup
Build it in a few focused steps.
- 1Connect Acculynx and Delighted once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3Tell Notis to unsubscribe the person identified by the supplied email from Delighted email surveys when an opt-out request arrives.
- 4Choose the webhook trigger and arrange for the request source to send the opt-out to Notis.
- 5Choose a report channel, then test with one real opt-out request.
Questions about this workflow
Does this unsubscribe the person from SMS surveys too?
The listed action prevents future surveys via email. It does not describe an SMS unsubscribe.
Can the person be re-enrolled automatically later?
This workflow applies the unsubscribe action. Any later change should follow your consent process and be handled separately.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Acculynx to Delighted. A trigger fires from one place; an action lands in another.
Acculynx triggers
Delighted actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Person to Autopilot Email
Adds a person to automated email surveys or updates their profile details.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Person to Autopilot SMS
Adds a person to automated SMS surveys or updates their profile details.
Create or Update Person
Creates or updates a person and schedules a survey email.
Delete Pending Survey Requests
Cancels all pending survey requests for a person.
Delete Person
Permanently deletes a person and all associated data.
Get Autopilot Email Configuration
Retrieves the current email Autopilot configuration.
Get Autopilot SMS Configuration
Retrieves the current SMS Autopilot configuration.
List Autopilot SMS Memberships
Lists people enrolled in SMS Autopilot.
Connect any two apps with Notis in the middle.
Acculynx and Delighted, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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