Route weather-related customer issues into support
Give a reported service issue a clear home in Dynamics so it can be reviewed and handled.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Case
Create a new case.
Why this helps
A customer report about a weather disruption can be buried in an update instead of entering the support process.
- Create a Dynamics case from a supplied customer issue.
- Include the weather alert or conditions as supporting context.
- Make reported disruptions visible to the support team.
Setup
Build it in a few focused steps.
- 1Connect AccuWeather and Dynamics 365 once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis to create it from any channel.
- 3In one instruction, ask Notis to create a case only when the webhook includes a customer-reported service issue, and include the supplied issue and weather context.
- 4Choose the webhook trigger and choose where run reports should go.
- 5Test with one real customer-reported issue and the required customer reference.
Questions about this workflow
Will every weather alert create a support case?
No. The instruction should create a case only when the webhook includes an actual customer-reported service issue.
What if the customer reference is missing?
Ask Notis to flag the missing reference in its run report rather than create a case with guessed customer details.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link AccuWeather to Dynamics365. A trigger fires from one place; an action lands in another.
AccuWeather triggers
Dynamics365 actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get all invoices action
View all invoices.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Annotation
Creates a text or attachment note, optionally linked to a supported record.
Create Account
Create a new account record.
Create Email Activity
Creates and stores a draft email activity without sending the email.
Create Case
Create a new case.
Create Product
Creates a catalog product and returns its selected representation.
Create Contact
Create a new contact.
Create Product Price List Item
Adds an existing product and unit to an existing price list.
Connect any two apps with Notis in the middle.
AccuWeather and Dynamics365, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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