Make credential questions easier to return by phone
When a credential question arrives through your webhook, Notis can request a Dialpad call center callback using the supplied number.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create callback
Queues a callback request for an agent at a call center to handle.
Why this helps
Phone follow-up can slip when a credential question arrives outside the place where your team handles calls.
- Turn a phone follow-up request into a callback
- Keep the credential question attached to the request context
- Reduce manual handoffs between credential and phone workflows
Setup
Build it in a few focused steps.
- 1Connect Accredible certificates and Dialpad once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3Tell Notis to create a Dialpad callback for a credential question request using the phone number and context included in the request.
- 4Choose the webhook trigger and select where run reports should go.
- 5Test with one real callback request and a valid Dialpad call center.
Questions about this workflow
Does this place an immediate outbound call?
The selected Dialpad action creates a callback request through a call center. It is not described as directly placing an immediate call.
What does the webhook need to include?
Include the phone number for the callback and the credential question context. Notis cannot infer missing details.
Can it be triggered by Accredible certificate issuance automatically?
No Accredible event trigger is listed. An HTTP request to the Notis webhook starts the workflow.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Accredible certificates to Dialpad. A trigger fires from one place; an action lands in another.
Accredible certificates triggers
Dialpad actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Access control policies listing
View a company's access control policies.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add blocked phone numbers
Add phone numbers to the blocked list to prevent calls or messages from them.
Add department operator by id
Add an operator to a department.
Add member to channel
Add a user to a channel.
Add member to coaching team
Add a member to a coaching team.
Add operator to call center
Add an operator to a call center.
Add operator to office
Add an operator to an office.
Add participant to call
Add someone to an ongoing call.
Connect any two apps with Notis in the middle.
Accredible certificates and Dialpad, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Dialpad.