Create Agiled support tickets from certificate verification issues
Give verification problems a clear home in your support queue, with the original report ready for someone to handle.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Ticket
Creates a new support ticket.
Why this helps
Verification issues can arrive away from the support queue, leaving the team to remember to copy the problem and its urgency.
- Capture supplied issue details in Agiled
- Keep priority and requester information with the ticket
- Reduce manual transfer between credential support and CRM
Setup
Build it in a few focused steps.
- 1Connect Accredible certificates and Agiled once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3Tell Notis to create an Agiled ticket for each certificate verification issue request, using the provided subject, message, priority, and user id.
- 4Choose the notis_webhook trigger and select where run reports should go.
- 5Send one real issue report to test ticket creation.
Questions about this workflow
What starts the ticket workflow?
A webhook request starts it. Accredible certificates has no trigger events listed here, so an external tool or custom backend must send the issue report to Notis.
Can the workflow invent a priority or user id if they are missing?
No. Include the ticket details in the request, or have the instruction report incomplete submissions for follow-up instead of creating an unsupported ticket.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Accredible certificates to Agiled. A trigger fires from one place; an action lands in another.
Accredible certificates triggers
Agiled actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Expense
Creates a new expense.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Project
Creates a new project.
Create Task
Creates a new task.
Create Ticket
Creates a new support ticket.
Get Contacts
Retrieves contacts.
Get Currencies
Retrieves the available currencies.
Get Deals
Retrieves deals.
Get Employees
Retrieves employees.
Connect any two apps with Notis in the middle.
Accredible certificates and Agiled, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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