Honor survey opt-outs during security follow-up
Make sure a clear request to stop email surveys is handled promptly, even when security work is taking your attention elsewhere.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Unsubscribe Person
Permanently unsubscribes a person from all future email surveys.
Why this helps
A customer opt-out can be missed when it arrives amid incident reports and urgent follow-up.
- Process an explicit email survey opt-out in Delighted.
- Use the supplied incident context and Abuselpdb checks when relevant to the request.
- Reduce the chance that a customer request gets buried in incident work.
Setup
Build it in a few focused steps.
- 1Connect Abuselpdb and Delighted once in the Notis portal.
- 2In Automations, choose New Automation and enter a name and prompt for handling survey opt-outs.
- 3In one instruction, ask Notis to verify the supplied request context and unsubscribe the supplied person from Delighted email surveys when the request clearly asks to stop them.
- 4Pick the webhook trigger and choose where run reports should go.
- 5Test with one real opt-out example and confirm the person identity supplied in the request.
Questions about this workflow
Will this unsubscribe someone based only on an IP check?
No. Abuselpdb IP reputation does not establish a person's survey preference. The webhook should provide a clear opt-out request and the person's identifying email.
What does unsubscribing do?
The Delighted action adds the person to the unsubscribe list, preventing future email surveys.
Does this stop SMS surveys too?
The listed action concerns email surveys. Do not assume it changes SMS survey settings or membership.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Abuselpdb to Delighted. A trigger fires from one place; an action lands in another.
Abuselpdb triggers
Delighted actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Person to Autopilot Email
Adds a person to automated email surveys or updates their profile details.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Person to Autopilot SMS
Adds a person to automated SMS surveys or updates their profile details.
Create or Update Person
Creates or updates a person and schedules a survey email.
Delete Pending Survey Requests
Cancels all pending survey requests for a person.
Delete Person
Permanently deletes a person and all associated data.
Get Autopilot Email Configuration
Retrieves the current email Autopilot configuration.
Get Autopilot SMS Configuration
Retrieves the current SMS Autopilot configuration.
List Autopilot SMS Memberships
Lists people enrolled in SMS Autopilot.
Connect any two apps with Notis in the middle.
Abuselpdb and Delighted, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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