Understand customer impact after a security incident
Turn incident details into a focused feedback request, while the response window is still open.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create or Update Person
Creates or updates a person and schedules a survey email.
Why this helps
After an incident, founders often have to piece together customer impact while managing response work and follow-up.
- Check incident IPs with Abuselpdb as part of the workflow.
- Invite affected contacts to a Delighted survey with incident context.
- Keep customer follow-up from getting lost in incident response.
Setup
Build it in a few focused steps.
- 1Connect Abuselpdb and Delighted once in the Notis portal.
- 2In Automations, choose New Automation and enter a name and prompt for the customer incident feedback workflow.
- 3In one instruction, ask Notis to assess the incident details and IPs with Abuselpdb, then schedule a Delighted survey for the supplied affected contacts.
- 4Pick the webhook trigger and choose where run reports should go.
- 5Test with one real incident example and supplied contacts.
Questions about this workflow
What starts this workflow?
An HTTP request to its Notis webhook starts it. Your incident system or backend must send the incident details and any affected contact information.
Does Abuselpdb identify which customers were affected?
No. It can check IP reputation and retrieve abuse-related information. Your webhook or other supplied context must identify the affected contacts.
What does the Delighted action do?
It creates or updates a person and schedules a survey email. Make sure the supplied contacts are appropriate to survey.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Abuselpdb to Delighted. A trigger fires from one place; an action lands in another.
Abuselpdb triggers
Delighted actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Person to Autopilot Email
Adds a person to automated email surveys or updates their profile details.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Person to Autopilot SMS
Adds a person to automated SMS surveys or updates their profile details.
Create or Update Person
Creates or updates a person and schedules a survey email.
Delete Pending Survey Requests
Cancels all pending survey requests for a person.
Delete Person
Permanently deletes a person and all associated data.
Get Autopilot Email Configuration
Retrieves the current email Autopilot configuration.
Get Autopilot SMS Configuration
Retrieves the current SMS Autopilot configuration.
List Autopilot SMS Memberships
Lists people enrolled in SMS Autopilot.
Connect any two apps with Notis in the middle.
Abuselpdb and Delighted, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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