Respect unsubscribe requests from security messages
Capture an incoming unsubscribe request and apply it to the specific Customer.io delivery when the required person and delivery details are available.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Unsubscribe from Delivery
Unsubscribes a person from email by setting their unsubscribed status to true.
Why this helps
Unsubscribe requests can be missed when they arrive through a separate security or support channel.
- Handle valid delivery-specific unsubscribe requests promptly.
- Keep the request tied to the relevant email delivery.
- Reduce manual work when processing inbound requests.
Setup
Build it in a few focused steps.
- 1Connect Abuselpdb and Customer.io once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it for unsubscribe handling.
- 3Tell Notis to verify that the webhook contains a valid request, a person identifier, and the relevant delivery before unsubscribing.
- 4Choose the Notis webhook trigger and a channel for run reports.
- 5Test with one real request and confirm the intended person and delivery are used.
Questions about this workflow
What details does the action require?
It requires details sufficient to identify the person and the specific delivery. If either is missing from the webhook, provide it through an approved source or skip the action.
Does this unsubscribe the person from all email?
The listed action unsubscribes a person from a specific delivery. Do not treat it as a global unsubscribe.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Abuselpdb to Customerio. A trigger fires from one place; an action lands in another.
Abuselpdb triggers
Customerio actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Suppress Customer Profile
Permanently deletes a customer profile and prevents it from being added again; this action is irreversible.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Person to Group
Adds a person to a group, linking them to an organization, account, or project.
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Lists the integrations configured in your workspace.
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Merges one profile into another, moving its data to the canonical profile.
Get Messages
Retrieves messages sent from your workspace and their delivery metrics.
Get Segment Details
Retrieves details about a specific segment.
Get Segment Membership
Retrieves the people in a specific segment.
Get Segments
Lists the segments in your workspace.
Connect any two apps with Notis in the middle.
Abuselpdb and Customerio, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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