Give support requests a contact check and user context
Combine a quick contact validation with the user details needed to handle a request.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Find User by ID
Retrieve a user by ID.
Why this helps
Support requests can take longer when contact details need checking and user context needs a separate lookup.
- Check contact details provided with a support request.
- Retrieve the identified user profile for context.
- Keep the request and lookup result together.
Setup
Build it in a few focused steps.
- 1Connect Abstract and Backendless once in the Notis portal.
- 2Create an automation named Validated user identity lookup.
- 3Tell Notis to validate the submitted email or phone with Abstract and retrieve the Backendless user identified by the supplied user ID.
- 4Pick the webhook trigger and choose where run reports go.
- 5Test with one real request and an authorized user ID.
Questions about this workflow
Can it find a user by email alone?
The selected Backendless action retrieves a user by ID. Include the user ID in the request.
Does validation change the user's profile?
No. This workflow checks contact detail and retrieves user information.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Abstract to Backendless. A trigger fires from one place; an action lands in another.
Abstract triggers
Backendless actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Copy File
Copy a file or directory in file storage.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Directory
Create a directory in file storage.
Create Backendless Hive
Create a Hive.
Create Backendless Timer
Create a timer for scheduled server-side tasks.
Delete Directory
Delete a directory from file storage.
Delete File
Permanently delete a file from storage; this cannot be undone.
Delete Backendless Timer
Immediately and permanently delete a timer, stopping scheduled runs; this cannot be undone.
Directory Listing
List files and directories in storage.
Connect any two apps with Notis in the middle.
Abstract and Backendless, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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