Turn recurring Ably issue patterns into Dynamics cases
Spot repeat problems in a batch of event reports and give them a durable support record.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Create Case
Create a new case.
Why this helps
Similar issues can recur across messages without anyone connecting them into trackable support work.
- Surface repeated issues for support follow-up
- Consolidate evidence from supplied reports
- Avoid opening cases for one-off noise
Setup
Build it in a few focused steps.
- 1Connect Ably and Dynamics365 once in the Notis portal.
- 2Create an automation for recurring issue triage.
- 3Tell Notis to review the available issue reports and create a Dynamics case only when a repeated customer problem meets your stated threshold, citing the supplied examples.
- 4Pick a recurring schedule and choose where run reports should go.
- 5Test with one real issue batch and inspect the created case.
Questions about this workflow
Can Notis determine a trend without historical event data?
No. The relevant batch or history must be available; otherwise, Notis should report that it lacks enough evidence to identify a recurring pattern.
Can I choose what qualifies as recurring?
Yes. Include your threshold in the instruction, such as a count or time window, when that data is available.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Ably to Dynamics365. A trigger fires from one place; an action lands in another.
Ably triggers
Dynamics365 actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get all invoices action
View all invoices.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Annotation
Creates a text or attachment note, optionally linked to a supported record.
Create Account
Create a new account record.
Create Email Activity
Creates and stores a draft email activity without sending the email.
Create Case
Create a new case.
Create Product
Creates a catalog product and returns its selected representation.
Create Contact
Create a new contact.
Create Product Price List Item
Adds an existing product and unit to an existing price list.
Connect any two apps with Notis in the middle.
Ably and Dynamics365, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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