Turn important Ably presence drops into recovery tasks
Give unexpected disconnects a clear owner and next step before they are forgotten.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Task
Creates a task activity and returns its selected representation.
Why this helps
A presence drop can signal a stalled customer session or service issue, but the live event soon scrolls away.
- Track actionable presence drops
- Keep the event details with the task
- Make recovery work visible
Setup
Build it in a few focused steps.
- 1Connect Ably and Dynamics365 once in the Notis portal.
- 2Create an automation for actionable presence drops.
- 3Tell Notis to create a Dynamics task only when a webhook reports an unexpected, actionable presence loss and includes enough context to identify the affected party or service.
- 4Pick the webhook trigger and choose where run reports should go.
- 5Test with one real presence event and review the task details.
Questions about this workflow
Should every presence change create a task?
No. The instruction should distinguish an unexpected, actionable loss from routine joins, leaves, or transient changes.
Can Notis identify a person from a connection ID alone?
Only if the payload or connected data provides a reliable mapping. Otherwise, the task should preserve the identifier and flag that the person is unknown.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Ably to Dynamics365. A trigger fires from one place; an action lands in another.
Ably triggers
Dynamics365 actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get all invoices action
View all invoices.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Annotation
Creates a text or attachment note, optionally linked to a supported record.
Create Account
Create a new account record.
Create Email Activity
Creates and stores a draft email activity without sending the email.
Create Case
Create a new case.
Create Product
Creates a catalog product and returns its selected representation.
Create Contact
Create a new contact.
Create Product Price List Item
Adds an existing product and unit to an existing price list.
Connect any two apps with Notis in the middle.
Ably and Dynamics365, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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