Keep Ably feedback in Dovetail notes
Route feedback from your product or support channels through Ably and let Notis create a Dovetail note for later review.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Note
Creates a note in a project; its content is stored but not returned.
Why this helps
Useful feedback often gets buried in chat streams before the team can review it.
- Keep feedback in the research workspace.
- Preserve any supplied channel or customer context.
- Make incoming feedback easier to review in batches.
Setup
Build it in a few focused steps.
- 1Connect Ably and Dovetail once in the Notis portal.
- 2Create an automation in the portal or tell Notis from any channel.
- 3In one instruction, ask Notis to create a Dovetail note for each feedback message delivered through Ably and include its supplied source and context.
- 4Choose the webhook trigger and select where run reports should go.
- 5Test with one real feedback message.
Questions about this workflow
Can the workflow tell a bug report from a feature request?
Notis can classify the message when the instruction gives clear categories. The webhook needs to include the message text and any source details you want retained.
Where does the note go?
The instruction should name an existing Dovetail project. Notis does not need a separate field mapping screen.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Ably to Dovetail. A trigger fires from one place; an action lands in another.
Ably triggers
Dovetail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Channel
Create a channel to organize and collect feedback.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Contact
Create a new contact.
Create Data Point
Record and classify a data point in a channel.
Create Data
Creates a research data item in a project.
Create Insight
Save a research insight, optionally linking it to a project.
Create Topic
Create a topic in a channel to organize feedback.
Create Doc
Creates a document in a project; its content is stored but not returned.
Delete Channel
Move a channel to the project trash, where it can be restored for 30 days.
Connect any two apps with Notis in the middle.
Ably and Dovetail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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