Make unanswered Docsbot questions easier to review
Bring open customer questions into a predictable review routine, so the same unanswered requests do not stay buried.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
List Questions
Tool to list all questions asked of a specific bot. use after confirming the bot's identifier. example: "list questions for bot abc123 with status 'unanswered'."
Why this helps
Unanswered questions can accumulate between support reviews, making recurring customer needs harder to notice.
- Make question review a regular, reportable routine.
- Spot repeated or unanswered customer needs sooner.
- Reduce the need to remember to check the bot manually.
Setup
Build it in a few focused steps.
- 1Connect Ably and Docsbot ai once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a name.
- 3Describe that the automation should list questions for the relevant Docsbot bot and call out unanswered items in its report.
- 4Choose a recurring schedule and where run reports should go.
- 5Test with one real bot and review the returned question list.
Questions about this workflow
Can this automatically find every bot?
The List Questions action requires a specific bot identifier. Supply the bot to review in your instruction.
Does the action answer the questions?
No. It lists questions for review; answering or updating them is not among the available actions.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Ably to Docsbot ai. A trigger fires from one place; an action lands in another.
Ably triggers
Docsbot ai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Bot
Tool to create a new bot within a team. use when you have a valid team id and want to provision a new bot.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Bot
Tool to delete a specific bot by its id. use after confirming the bot id is correct to permanently remove a bot from the system.
Generate Conversation Ticket
Tool to generate a structured support ticket from a chat agent conversation. use when you need to convert an existing conversation into a ready-to-submit helpdesk ticket.
Get Bot Details
Tool to fetch details of a specific bot by id within a team. use after confirming valid team and bot ids.
Get Team Details
Tool to fetch details of a specific team by its id. use when you need full team info including members and settings after confirming the team id.
List Team Bots
Tool to list all bots for a given team. use after confirming the team id to retrieve all associated bots for that team.
List Questions
Tool to list all questions asked of a specific bot. use after confirming the bot's identifier. example: "list questions for bot abc123 with status 'unanswered'."
List Bot Sources
Tool to list all sources for a specific bot. use when you need to retrieve paginated source lists after confirming the bot's identifier.
Connect any two apps with Notis in the middle.
Ably and Docsbot ai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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