Keep support feedback follow-up running
When a support case is resolved, use the signal to include the customer in your ongoing email feedback program.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Add Person to Autopilot Email
Tool to add a person to Autopilot or update their properties for email-based surveys. Use when you need to enroll a person in scheduled email surveys or update their custom properties.
Why this helps
It is easy to forget to ask how a support interaction went after closing the conversation.
- Tie survey enrollment to a support resolution signal.
- Reduce manual follow-up after closing customer conversations.
- Update customer properties when supplied and requested.
Setup
Build it in a few focused steps.
- 1Connect Ably and Delighted once in the Notis portal.
- 2Create an automation in the portal or tell Notis in plain language.
- 3Describe enrolling the resolved customer in email Autopilot and updating supplied properties as needed.
- 4Pick the webhook trigger and choose where run reports go.
- 5Test with one real support resolution event.
Questions about this workflow
Does this send one survey immediately?
This action enrolls or updates a person for email-based Autopilot surveys. It is intended for scheduled survey delivery.
What details should the webhook contain?
Provide the person details and any properties you want Delighted to hold. The automation can only use information present in the request or otherwise available to Notis.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Ably to Delighted. A trigger fires from one place; an action lands in another.
Ably triggers
Delighted actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Person to Autopilot Email
Tool to add a person to Autopilot or update their properties for email-based surveys. Use when you need to enroll a person in scheduled email surveys or update their custom properties.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Person to Autopilot SMS
Tool to add a person to Autopilot or update their properties for SMS-based surveys. Use when you need to schedule automated survey delivery via SMS.
Create or Update Person
Tool to create or update a person and schedule a survey email. Use when you need to add a new person to Delighted, update existing person details, or schedule a survey with custom properties for segmentation.
Delete Pending Survey Requests
Tool to remove all pending (scheduled but not yet sent) survey requests for a person. Use when you need to cancel all future surveys for a specific email address.
Delete Person
Tool to remove a person and all associated data from Delighted. Use when you need to permanently delete a person's information. Deletion includes surveys, responses, properties, Autopilot membership, survey history, and unsubscribe/bounce status.
Get Autopilot Email Configuration
Tool to retrieve the current Autopilot configuration for email distribution. Returns configuration details including whether Autopilot is active, survey frequency, and timestamps.
Get Autopilot SMS Configuration
Tool to retrieve the current Autopilot configuration for SMS distribution. Use when you need to check whether Autopilot is enabled, review survey frequency settings, or examine configuration timestamps for SMS surveys.
List Autopilot SMS Memberships
Tool to retrieve all Autopilot memberships for SMS distribution platform. Use when you need to list people enrolled in Autopilot SMS or filter by specific person details.
Connect any two apps with Notis in the middle.
Ably and Delighted, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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