Apply survey opt-outs without a manual cleanup
Route a clear opt-out signal into Delighted so the person's email survey subscription is updated promptly.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Unsubscribe Person
Tool to add a person to your unsubscribe list, preventing them from receiving any future surveys via email. Use when you need to permanently unsubscribe someone from all email surveys. This is functionally equivalent to the person clicking Unsubscribe within a survey.
Why this helps
Opt-out requests can get lost when they arrive through a separate feedback channel.
- Act on opt-out requests through a single webhook-started flow.
- Reduce manual contact cleanup.
- Keep future Delighted email surveys from being sent to that person.
Setup
Build it in a few focused steps.
- 1Connect Ably and Delighted once in the Notis portal.
- 2Create an automation in the portal or tell Notis in plain language.
- 3Describe unsubscribing the person from Delighted email surveys when an opt-out request arrives.
- 4Pick the webhook trigger and choose where run reports go.
- 5Test with one real opt-out example.
Questions about this workflow
Does this remove the person's Delighted data?
No. The unsubscribe action prevents future email surveys; deleting a person and associated data is a separate action.
Can the webhook contain the opt-out request?
Yes. Send an HTTP request to the Notis webhook with the person identifier needed for the unsubscribe action.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Ably to Delighted. A trigger fires from one place; an action lands in another.
Ably triggers
Delighted actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Person to Autopilot Email
Tool to add a person to Autopilot or update their properties for email-based surveys. Use when you need to enroll a person in scheduled email surveys or update their custom properties.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Person to Autopilot SMS
Tool to add a person to Autopilot or update their properties for SMS-based surveys. Use when you need to schedule automated survey delivery via SMS.
Create or Update Person
Tool to create or update a person and schedule a survey email. Use when you need to add a new person to Delighted, update existing person details, or schedule a survey with custom properties for segmentation.
Delete Pending Survey Requests
Tool to remove all pending (scheduled but not yet sent) survey requests for a person. Use when you need to cancel all future surveys for a specific email address.
Delete Person
Tool to remove a person and all associated data from Delighted. Use when you need to permanently delete a person's information. Deletion includes surveys, responses, properties, Autopilot membership, survey history, and unsubscribe/bounce status.
Get Autopilot Email Configuration
Tool to retrieve the current Autopilot configuration for email distribution. Returns configuration details including whether Autopilot is active, survey frequency, and timestamps.
Get Autopilot SMS Configuration
Tool to retrieve the current Autopilot configuration for SMS distribution. Use when you need to check whether Autopilot is enabled, review survey frequency settings, or examine configuration timestamps for SMS surveys.
List Autopilot SMS Memberships
Tool to retrieve all Autopilot memberships for SMS distribution platform. Use when you need to list people enrolled in Autopilot SMS or filter by specific person details.
Connect any two apps with Notis in the middle.
Ably and Delighted, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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