Give chatbot escalations a clear human follow-up
Bring the relevant conversation context to the team and make the next human step easy to spot.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send Message
This tool allows sending a message through dailybot to either specific users or channels/rooms. the message can include markdown formatting.
Why this helps
Escalations lose momentum when the team has to search for the original chatbot context.
- Summarize escalation details present in the request.
- Highlight an explicit question or reason for escalation.
- Make human follow-up easier to start.
Setup
Build it in a few focused steps.
- 1Connect Ably and Dailybot once in the Notis portal.
- 2Create an automation named Chatbot escalation summary.
- 3Tell Notis to summarize the escalation context supplied by Ably and post the reason and suggested human follow-up to the specified Dailybot room.
- 4Pick the Notis webhook trigger and choose where run reports should go.
- 5Test with one real escalation request, omitting any sensitive data you do not want sent to Dailybot.
Questions about this workflow
Does this workflow retrieve the full chatbot conversation?
Only if that context is included in the webhook request or otherwise made available to Notis.
Can the automation reply to the user?
The listed Dailybot action sends a message to Dailybot users or rooms; it does not reply to the original chat.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Ably to Dailybot. A trigger fires from one place; an action lands in another.
Ably triggers
Dailybot actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Find User by UUID
This tool allows you to find and retrieve information about a specific user in dailybot. it uses the provided user uuid to lookup the user and returns detailed information including the user's uuid, full name, image, username, occupation, birth date, chat platform data, and organization details.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Find Workflow by Name
This tool allows users to find a specific workflow within dailybot by providing the workflow name. it returns detailed information including the workflow id, workflow name, workflow status, workflow type, created at, and updated at. it is especially useful to locate a workflow before running or modifying it.
Get All Users
This tool retrieves a list of all users within the organization from dailybot. it doesn't require any input parameters other than authentication. the returned json contains user details including uuid, active status, full name, and organizational data.
Get Workflows List
This tool retrieves a list of all workflows that the authenticated user has access to in dailybot. it can be executed independently with only the authentication required, and it supports optional pagination parameters (page, per page) to refine the response.
Give Kudos to Users
This tool allows giving kudos to one or multiple users in dailybot. kudos can be given either on behalf of dailybot or the api key owner.
Send Message
This tool allows sending a message through dailybot to either specific users or channels/rooms. the message can include markdown formatting.
Connect any two apps with Notis in the middle.
Ably and Dailybot, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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