Use Ably presence to inform a Customer.io re-engagement broadcast
Review channel presence on a schedule and act on the re-engagement rule you define.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Trigger Broadcast
Tool to manually trigger a broadcast. use when you need to override the default audience and provide personalization data after confirming the broadcast id.
Why this helps
It is easy to miss a useful re-engagement moment when checking presence and launching a campaign are separate chores.
- Review channel presence on a recurring schedule.
- Apply a re-engagement condition you provide.
- Trigger a prepared broadcast with supplied audience details.
Setup
Build it in a few focused steps.
- 1Connect Ably and Customer.io once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3Describe in one instruction which Ably channel presence to review, the re-engagement condition to apply, and which prepared broadcast to trigger when it is met.
- 4Choose a recurring schedule as the trigger.
- 5Choose a report channel and test with one real presence example and a confirmed broadcast ID.
Questions about this workflow
Does this workflow subscribe to Ably presence changes in real time?
No. It checks presence on the recurring schedule you choose.
Can it decide who is eligible for the broadcast?
It can apply the condition you describe to the available presence information. Provide any audience rules or customer identifiers that are not available from Ably.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Ably to Customerio. A trigger fires from one place; an action lands in another.
Ably triggers
Customerio actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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