Make support escalations easier to resolve next time
Keep the useful parts of each escalation in a Confluence playbook instead of relying on memory.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Page
Tool to create a new confluence page in a specified space. use when you need to create new documentation or content.
Why this helps
Repeated escalations cost time when earlier investigation and resolution details are difficult to find.
- Preserve investigation details for recurring issues.
- Highlight unresolved questions and next steps.
- Make prior escalations easier to search.
Setup
Build it in a few focused steps.
- 1Connect Ably and Confluence once in the Notis portal.
- 2Create an automation in the portal or tell Notis in plain language from any channel.
- 3Describe how to turn escalation updates into reusable troubleshooting notes.
- 4Pick the webhook trigger and choose where run reports should go.
- 5Test with one real escalation message.
Questions about this workflow
Can the page include a proposed resolution?
Ask Notis to identify a proposed resolution when the supplied escalation contains enough evidence, and to mark it as unconfirmed otherwise.
Does this search existing support notes first?
This workflow creates a page using the Create Page action. It does not search existing Confluence content.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Ably to Confluence. A trigger fires from one place; an action lands in another.
Ably triggers
Confluence actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Content Label
Tool to add labels to a piece of content. use after obtaining the content id to tag pages or blog posts with metadata labels.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Space by ID
Tool to retrieve a confluence space by its id. use when you need detailed metadata of a specific space.
Create Blogpost
Tool to create a new confluence blog post. use when you need to publish content in a specific space.
Create Blogpost Property
Tool to create a property on a specified blog post. use when you need to add custom metadata to a blog post.
Create Whiteboard Property
Tool to create a new content property on a whiteboard. use when you need to attach custom metadata to a confluence whiteboard.
Create Page
Tool to create a new confluence page in a specified space. use when you need to create new documentation or content.
Create Page Property
Tool to create a property on a confluence page. use when you need to add custom metadata or settings to a page.
Create Private Space
Tool to create a private confluence space. use when you need an isolated workspace viewable only by its creator.
Connect any two apps with Notis in the middle.
Ably and Confluence, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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