Cancel an order that has not started transcription work
Send a cancellation request for a specific unworked file and let Castingwords determine whether a refund applies.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Cancel and Refund Audio File
Tool to cancel an ordered audio file and issue a refund if applicable. use when no transcription work has been done on the file (pre-processing, audio processing, error states).
Why this helps
An order that should be stopped can linger while someone tries to remember where to cancel it.
- Submit a cancellation request for a specific audio file.
- Handle cancellation from an HTTP request initiated by an Ably-powered agent or service.
- Let Castingwords determine refund eligibility based on the file's work state.
Setup
Build it in a few focused steps.
- 1Connect Ably and Castingwords once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3Tell Notis to request cancellation and a refund if applicable for the file identified in the request, only when no transcription work has been done.
- 4Pick the webhook trigger and choose where run reports should go.
- 5Test with one real cancellation request for an eligible unworked file.
Questions about this workflow
Will every cancellation receive a refund?
No. Castingwords issues a refund if applicable. The tool is intended for files with no transcription work done, including pre-processing, audio processing, or error states.
What does the request need to identify?
It needs to identify the specific audio file to cancel.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Ably to Castingwords. A trigger fires from one place; an action lands in another.
Ably triggers
Castingwords actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Cancel and Refund Audio File
Tool to cancel an ordered audio file and issue a refund if applicable. use when no transcription work has been done on the file (pre-processing, audio processing, error states).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Prepay Balance
Tool to retrieve the current prepay balance for the account. use when you need to check available funds before placing new transcription orders.
Get registered webhook URL
Tool to retrieve the currently registered webhook url for account notifications. use when you need to verify your webhook setup.
Order Transcript
Tool to create a new transcription order for audio/video at a url. use when you have an accessible media url and need to initiate transcription.
Order Upgrades
Tool to order an upgrade for a specific audio file. use after transcription is complete to add items like timestamps or extra editing. example: 'order timestamps for file 12345'.
Register Webhook
Tool to register a webhook url to receive transcript completion notifications. use when you want castingwords to post transcript-complete events to your service endpoint.
List Available SKUs
Tool to retrieve list of available skus. use when you need to know available services and pricing before placing an order.
Test Webhook Call
Tool to request a test webhook call for a specific event type. use after registering a webhook url to ensure webhook notifications are functioning properly.
Connect any two apps with Notis in the middle.
Ably and Castingwords, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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