Give customer escalations a clear next step
Move an escalation from an Ably message into a Breeze task with the context your team needs to respond.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Card
Tool to create a new card in a project. use after confirming the project id. creates a task with details like name, due date, and assignees.
Why this helps
Escalations can be acknowledged in chat but lack an owner or trackable next step.
- Make escalation follow-up visible alongside other work
- Keep the original issue details available
- Avoid retyping urgent messages
Setup
Build it in a few focused steps.
- 1Connect Ably and Breeze once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it.
- 3Tell Notis to create a Breeze task from each customer escalation sent through the Ably webhook, retaining the issue and requested response.
- 4Pick the webhook trigger and choose where run reports should go.
- 5Test with one real escalation.
Questions about this workflow
Can this workflow assign the task automatically?
Only when the incoming message provides enough information and the relevant Breeze project and assignee details are known. Otherwise, the task can be created for later triage.
Does Notis build a field mapping?
No. Describe the desired outcome in plain language and Notis will interpret the request.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Ably to Breeze. A trigger fires from one place; an action lands in another.
Ably triggers
Breeze actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Project People
Tool to add people to a project. use when you have a valid project id and one or more email addresses to invite them.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Archive Project
Tool to archive a specific project. use when you need to hide a completed or inactive project from active views after confirming its details.
Create Card
Tool to create a new card in a project. use after confirming the project id. creates a task with details like name, due date, and assignees.
CREATE_LIST
Tool to create a new list (stage) in a breeze project. use when you've selected a project and need to add a new stage. example: "create a new todo list for project 42."
Create Project
Tool to create a new project in breeze. use when you have the project name and want to initialize it via the api.
Create Workspace
Tool to create a new workspace. use after deciding on the workspace name.
Delete Card
Tool to delete a specific card (task) by its id. use when you need to remove a task permanently; deletions cannot be undone.
Delete Project
Tool to delete a specific project by id. use when you need to remove a project after confirming its id.
Connect any two apps with Notis in the middle.
Ably and Breeze, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Breeze.