Clear Resolved BotStar Chats from View
Let an Ably resolution signal close the BotStar chat window, so completed conversations do not stay open and compete for attention.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Close BotStar Livechat Widget
Tool to hide the live chat window. use when the chat widget is configured in livechat or popup mode.
Why this helps
Resolved conversations can remain open after the work is done, adding visual clutter and making the next task harder to spot.
- Hide the chat after a resolution event.
- Reduce lingering windows and visual clutter.
- Use an explicit Ably signal as the close condition.
Setup
Build it in a few focused steps.
- 1Connect Ably and BotStar once in the Notis portal.
- 2Create an automation named for closing resolved chats.
- 3Tell Notis to close the BotStar live chat window when the incoming Ably signal indicates resolution.
- 4Pick the Notis webhook trigger and configure the Ably event sender to call its endpoint.
- 5Choose a report channel, then test with one real resolution signal while the BotStar widget is configured in livechat or popup mode.
Questions about this workflow
Will this close the user's BotStar conversation?
The action hides the live chat widget. It does not claim to resolve or delete the conversation in BotStar.
What does the webhook need to include?
Include a signal or data that identifies the resolved conversation, and describe that condition in your automation prompt.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Ably to Botstar. A trigger fires from one place; an action lands in another.
Ably triggers
Botstar actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
BotStar LiveChat onClose Callback
Tool to register a callback when the chat window is closed. use after the widget is initialized. example prompt: "register an onclose handler that logs 'goodbye!' to the console."
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get BotStar Application IDs
Tool to retrieve the botstar application id (`appid`). use when initializing or reinitializing the live chat widget.
Livechat boot
Tool to reinitialize the live chat widget with provided data. use after initial load to reset or update widget configuration.
Close BotStar Livechat Widget
Tool to hide the live chat window. use when the chat widget is configured in livechat or popup mode.
Livechat on open
Tool to register a callback when the chat window is opened. use after widget initialization.
Livechat open
Tool to show the live chat window. use after the widget has been bootstrapped with botstarapi('boot') to programmatically open the chat window (mode must be 'livechat' or 'popup').
Livechat update
Tool to update user details on the current live chat session. use when you need to modify user profile attributes during an active conversation.
Get BotStar Webview Parameter
Tool to retrieve a parameter value passed from the botstar chatbot to the webview. use inside onchatbotready after your page loads in modal mode with bs:input meta tags.
Connect any two apps with Notis in the middle.
Ably and Botstar, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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