Turn Ably Support Messages into Agiled Tickets
Give support issues a home in Agiled as soon as they arrive from an Ably powered channel.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Ticket
Tool to create a new support ticket in agiled. use after gathering all required ticket details (subject, message, priority, user id).
Why this helps
Support issues can disappear into chat before anyone creates a ticket or takes responsibility.
- Keep incoming issues in the support queue.
- Preserve the original issue details for follow-up.
- Reduce the delay between a message arriving and a ticket being created.
Setup
Build it in a few focused steps.
- 1Connect Ably and Agiled once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis what you want from any channel.
- 3Describe the outcome: create an Agiled ticket for each support issue in the webhook request, using supplied subject, message, priority, and user details.
- 4Pick the webhook trigger and choose where run reports should go.
- 5Test with one real support example and review the ticket.
Questions about this workflow
What starts the automation?
An HTTP request to the Notis webhook starts it. Ably does not have a listed trigger event in this workflow package.
What if ticket information is missing?
The ticket action requires ticket details including subject, message, priority, and user id. Supply missing values in the incoming request or the instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Ably to Agiled. A trigger fires from one place; an action lands in another.
Ably triggers
Agiled actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Expense
Tool to create a new expense in agiled. use after gathering expense details and authenticating with your api key.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Project
Tool to create a new project in agiled. use when you have collected all project details and need to set up the project before assigning tasks. example: "create a new project named website redesign with start date 2023-09-01 and status in progress."
Create Task
Tool to create a new task in agiled. use when you have all task details and want to add it to your project board. example: "create a task titled 'draft specs' for project 45, assigned to user 7, priority normal, due date 2025-11-05."
Create Ticket
Tool to create a new support ticket in agiled. use after gathering all required ticket details (subject, message, priority, user id).
Get Contacts
Tool to retrieve a list of all contacts. use after configuring the api key to fetch contacts with optional pagination or search filters.
Get Currencies
Tool to list currencies. use when you need to fetch available currency options after authentication.
Get Deals
Tool to retrieve a list of all deals. use after confirming your api key to list all deals for crm reporting.
Get Employees
Tool to retrieve a list of all employees. use when you need up-to-date employee directory from agiled.
Connect any two apps with Notis in the middle.
Ably and Agiled, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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